This Privacy Policy describes how PetZenCare (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from petzencare.com.

By using our website, you agree to the practices described in this policy.

 

Information We Collect

When you place an order or interact with our website, we may collect the following information:

     - Full name

     - Shipping and billing address

     - Email address

     - Phone number (optional)

     - Payment information (processed securely via third-party providers)

     - Order history and transaction details

     - IP address and device information

     - Website browsing behavior and interactions

Payment details are never stored directly by PetZenCare.

 

How We Use Your Information

We use your personal data to:

     - Process and fulfill your orders

     - Provide customer support

     - Send order confirmations and shipping updates

     - Improve our website and customer experience

     - Prevent fraud and unauthorized transactions

     - Send marketing communications (where permitted)

     - Display personalized advertising and retargeting campaigns

 

Marketing Communications

By providing your email address at checkout or through sign-up forms, you may receive promotional emails, product updates, and special offers.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

 

Advertising and Tracking Technologies

Our website uses tracking technologies such as cookies and pixels to:

     - analyze traffic and user behavior

     - measure advertising performance

     - deliver relevant advertisements on platforms such as Meta (Facebook and Instagram)

These technologies may collect anonymized or pseudonymized data.

 

Cookies

Cookies are small data files stored on your device.
They help us improve website functionality, remember preferences, and optimize marketing campaigns.

You can modify your browser settings to refuse cookies.
However, some features of the website may not function properly.

A cookie consent banner is displayed when you first visit our site.

 

Data Sharing

We may share your information with trusted third-party partners only when necessary, including:

     - Payment processors

     - Shipping and logistics partners

     - E-commerce platform providers

     - Marketing and analytics service providers

These partners are required to protect your information and use it only for specified purposes.

 

Data Retention

We retain personal data only as long as necessary to:

     - fulfill contractual obligations

     - comply with legal requirements

     - resolve disputes

     - enforce our agreements

 

Your Rights

Depending on your location, you may have rights regarding your personal data, including:

     - Access to your personal information

     - Correction of inaccurate data

     - Request deletion of your data

     - Restrict or object to certain processing activities

To exercise your rights, please contact us using the details below.

 

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the Internet is completely secure.

 

International Data Transfers

As an international e-commerce business operated from France, your data may be processed and transferred across different jurisdictions, including the United States and Canada.

By using our services, you consent to such transfers where necessary for order fulfillment and business operations.

 

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect operational, legal, or regulatory changes.

Updates will be posted on this page with the revised effective date.

 

Contact

For any privacy-related inquiries, please contact:

PetZenCare
Email: support@petzencare.com