This website is operated by PetZenCare.
Throughout the site, the terms “we”, “us” and “our” refer to PetZenCare.

By visiting our website and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms of Service.

Please read these Terms carefully before accessing or using our website.

 

Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence.

You may not use our products for any illegal or unauthorized purpose.
You must not transmit any viruses or malicious code.

 

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks.

Payment information is always encrypted during transfer.

 

Products and Services

PetZenCare sells non-medical pet care accessories intended for everyday use and animal comfort.

We make every effort to display product descriptions and images as accurately as possible.
However, we do not guarantee that all information is error-free, complete, or current.

We reserve the right to modify or discontinue products without notice.

 

Pricing and Promotions

All prices are displayed in USD unless otherwise stated.

We may offer:

     - automatic discounts

     - bundle offers

     - free shipping promotions

These offers may be modified or discontinued at any time without prior notice.

Promotions cannot be combined unless explicitly stated.

 

Orders and Billing

We reserve the right to refuse or cancel any order suspected of fraud, unauthorized activity, or abuse.

Customers agree to provide accurate and complete purchase and account information.

If incorrect information is provided, order processing delays or additional charges may occur.

 

Shipping and Delivery

Orders are processed within 1–2 business days.
Estimated delivery times are typically 5–8 business days depending on destination.

Delivery times are estimates and may be affected by factors outside our control.

Tracking information is provided when available.

 

Returns and Refunds

All return and refund requests are governed by our Refund Policy.

Customers must contact our support team before returning any product.

Unauthorized returns may not be accepted.

 

Limitation of Liability

PetZenCare shall not be liable for:

     - indirect or consequential damages

     - delivery delays caused by carriers

     - loss or theft of packages confirmed as delivered

     - misuse of products

Our liability is limited to the purchase price of the product.

 

Intellectual Property

All content on this website, including text, images, logos, graphics, and design elements, is the property of PetZenCare and may not be used without prior written permission.

 

User Comments and Reviews

Customers may submit reviews and feedback.

By submitting content, you grant us the right to use, reproduce, and publish such content for marketing or informational purposes.

We reserve the right to remove content deemed inappropriate, misleading, or abusive.

 

Governing Law

This business is operated from France.

These Terms of Service shall be governed and interpreted in accordance with applicable consumer protection principles and international e-commerce practices.

 

Changes to Terms

We reserve the right to update or modify these Terms at any time.

Continued use of the website after changes constitutes acceptance of the updated Terms.

 

Contact Information

For questions regarding these Terms of Service, please contact:

PetZenCare
Support Team
support@petzencare.com