These Conditions of Sale govern all purchases made through the website petzencare.com, operated by PetZenCare.

By placing an order on this website, you agree to the terms outlined below.

 

Business Information

PetZenCare is operated by Verseux Titouan, micro-enterprise, registered in France.

SIRET: 999 804 230 00012
VAT not applicable — Article 293B of the French Tax Code

Business operated from France.

 

Products

PetZenCare offers pet care and grooming accessories designed for comfort, hygiene, and everyday use.

All products sold are non-medical consumer goods and are not intended to diagnose, treat, or prevent any disease.

Product images and descriptions are provided for informational purposes only and may vary slightly from the delivered item.

 

Pricing

All prices are displayed in USD.

PetZenCare reserves the right to modify prices at any time without prior notice.
The price charged is the one displayed at the time the order is confirmed.

Promotional offers such as automatic discounts, bundle pricing, or free shipping may be applied under specific conditions and may be modified or discontinued at any time.

 

Order Process

When placing an order, the customer agrees to provide accurate and complete information.

PetZenCare reserves the right to cancel or refuse any order suspected of fraud, unauthorized activity, or policy abuse.

Once an order has been confirmed, processing begins promptly and changes may not be possible.

 

Shipping and Delivery

Orders are typically processed within 1–2 business days.
Estimated delivery time is 5–8 business days after dispatch.

Delivery times are estimates and may be affected by factors beyond our control, including carrier delays or logistical disruptions.

Tracking information is provided when available.

 

Returns and Refunds

Returns and refunds are governed by our Refund Policy.

Customers must contact our support team before returning any product.
Return shipping costs are the responsibility of the customer unless otherwise stated.

Refunds are issued after inspection of the returned product and may take 5–10 business days to appear depending on the payment provider.

 

Limitation of Liability

PetZenCare shall not be held liable for indirect damages, delivery delays caused by carriers, or loss of packages confirmed as delivered.

Liability is limited to the purchase price of the product.

 

Customer Responsibilities

Customers are responsible for:

     - providing correct shipping information

     - monitoring shipment tracking

     - complying with product usage instructions

Failure to follow these responsibilities may affect eligibility for refunds or replacements.

 

Governing Principles

As an international online business operated from France, PetZenCare applies general international e-commerce practices and consumer protection principles.

 

Modifications

PetZenCare reserves the right to update or modify these Conditions of Sale at any time.

Continued use of the website after updates constitutes acceptance of the revised terms.

 

Contact

For any questions related to a purchase, please contact:

Support Team
support@petzencare.com